Terms & Conditions

Brand: Auvyam
Website: https://auvyam.com
Effective Date: 13 November 2026
Last Updated: 13 November 2026

Welcome to Auvyam. These Terms & Conditions govern your access to and use of our website, products and services.

By visiting auvyam.com, browsing our products or placing an order, you agree to these Terms & Conditions and our applicable website policies.

Please read these terms carefully before using our website or purchasing our products.

1. About Auvyam

Auvyam is an online store offering crystals, natural gemstones, crystal jewellery, bracelets, healing accessories, spiritual products and lifestyle products.

Throughout these Terms & Conditions, the words "Auvyam", "we", "our" and "us" refer to the business operating the website auvyam.com.

Business Information

• Brand Name: Auvyam

• Website: https://auvyam.com

• Email: info@auvyam.com

• Phone / WhatsApp: +91 8668990861

• Business Address: 707, 86, Central by Crystal, Andheri Ghatkopar Link Rd, Gangawadi, Ghatkopar West, Mumbai, Maharashtra 400086, India.

2. Eligibility to Use the Website

By accessing or using our website, you confirm that:

• You are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian.

• You have the legal capacity to enter into a binding agreement.

• All information provided by you is accurate and complete.

• You will not use our website for unlawful, fraudulent or unauthorised purposes.

Auvyam reserves the right to restrict access to users who violate these terms or engage in fraudulent activities, subject to applicable laws.

3. Products and Descriptions

Auvyam makes reasonable efforts to ensure that product images, descriptions, specifications and prices displayed on our website are accurate.

Our products may include:

• Natural crystals and gemstones.

• Crystal bracelets and jewellery.

• Raw and polished stones.

• Healing and meditation accessories.

• Spiritual and decorative products.

• Other lifestyle products.

Since many of our products are made from natural materials, slight variations may occur in colour, size, shape, texture, patterns, inclusions and appearance.

These natural variations do not necessarily indicate a product defect, provided the product remains consistent with its advertised description and specifications.

Product photographs are intended to represent the products as accurately as reasonably possible. Actual appearance may vary due to lighting, photography and individual screen settings.

4. Natural Crystals and Gemstone Disclaimer

Our crystals and gemstones are natural products, and each individual stone may have unique characteristics.

Customers acknowledge that natural variations in crystal formations, colour, texture and patterns are part of the natural characteristics of these materials.

Any spiritual, metaphysical or traditional associations mentioned in our product descriptions are provided for informational and cultural purposes.

Auvyam does not claim that crystals, gemstones or spiritual accessories can diagnose, treat, cure or prevent any medical or psychological condition.

Our products are not substitutes for professional medical advice, diagnosis or treatment.

We do not guarantee any particular physical, emotional, financial, spiritual or personal outcome from purchasing or using our products.

5. Product Availability

All products displayed on our website are subject to availability.

Auvyam reserves the right to:

• Discontinue any product.

• Modify product descriptions and specifications.

• Update product collections.

• Limit available quantities where reasonably necessary.

• Correct errors in product listings.

If a product becomes unavailable after an order has been placed, we will inform the customer and provide an appropriate resolution, including a refund where applicable.

6. Pricing and Payments

All prices displayed on auvyam.com are in Indian Rupees (INR), unless otherwise mentioned.

Applicable taxes, delivery charges and other fees will be disclosed during checkout as applicable.

We reserve the right to update product prices at any time. However, changes will not ordinarily affect confirmed orders except where a genuine pricing or listing error needs to be addressed in accordance with applicable law.

Available payment methods may include:

• Credit and debit cards.

• UPI payments.

• Net banking.

• Digital wallets.

• Cash on Delivery, where available.

• Other payment methods supported during checkout.

All online payments are processed through authorised third-party payment service providers.

Customers are responsible for providing accurate payment information and ensuring that their payment methods are authorised.

7. Orders and Order Confirmation

When you place an order on our website, you submit a request to purchase the selected products.

An order confirmation email or notification indicates that your order has been received.

Orders may undergo payment and availability verification before dispatch.

Auvyam reserves the right to review orders where:

• Payment verification is unsuccessful.

• Incorrect pricing or product information is identified.

• Product availability changes unexpectedly.

• Fraudulent or suspicious activity is reasonably suspected.

• Delivery information is incomplete or invalid.

Where an order cannot be fulfilled, the customer will be informed and any applicable payment refund will be processed.

8. Shipping and Delivery

Auvyam aims to deliver products within the estimated delivery timelines displayed during checkout or communicated in the order confirmation.

Delivery timelines may depend on:

• Customer location.

• Courier partner availability.

• Product availability.

• Weather and transportation conditions.

• Public holidays and unforeseen circumstances.

Customers must provide accurate shipping addresses, mobile numbers and other delivery information.

Auvyam will make reasonable efforts to fulfil and deliver confirmed orders.

For additional details, please refer to our Shipping Policy.

9. Returns, Refunds and Exchanges

Customer satisfaction is important to us.

Our procedures for returns, refunds, cancellations and replacements are explained in our separate Refund, Return & Cancellation Policy.

Customers are encouraged to review this policy before placing an order.

Legitimate claims involving damaged, defective, incorrect, spurious or materially misdescribed products will be handled in accordance with applicable consumer protection laws.

Refund, Return & Cancellation Policy:
https://auvyam.com/policies/refund-policy

10. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation through the pre-dispatch process may no longer be possible. Customers may contact our support team regarding applicable return options.

Auvyam may cancel an order where fulfilment becomes impossible or where a genuine payment, pricing or security issue arises.

Customers will be informed of applicable cancellations, and eligible refunds will be processed in accordance with our Refund Policy and applicable laws.

11. Account Registration and Security

Customers may be able to create accounts to access additional website features.

You agree to:

• Provide accurate registration information.

• Maintain the confidentiality of your account credentials.

• Notify us of suspected unauthorised account access.

• Avoid sharing your login credentials with unauthorised persons.

Auvyam may restrict access to accounts involved in fraudulent or unlawful activities, subject to applicable law.

12. Promotions, Discounts and Offers

Auvyam may offer promotional discounts, coupon codes, seasonal deals and special offers.

Promotional offers may be subject to:

• Specific validity periods.

• Minimum purchase requirements.

• Product-specific eligibility.

• Usage restrictions.

• Other clearly communicated promotional conditions.

Discounts and promotional terms will be displayed wherever applicable.

Auvyam reserves the right to modify or discontinue promotional offers in accordance with applicable laws.

13. Intellectual Property Rights

All original content available on auvyam.com, including:

• Auvyam brand name and logo.

• Website design and layouts.

• Original product photographs.

• Product descriptions.

• Marketing materials.

• Graphics, illustrations and videos.

• Written content and creative materials.

is owned by or licensed to Auvyam and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish or commercially exploit our intellectual property without prior written permission from the relevant rights holder.

Unauthorised use may result in appropriate legal action.

14. User Conduct and Prohibited Activities

By using our website, you agree not to:

• Use the website for unlawful activities.

• Place fraudulent orders.

• Submit false or misleading information.

• Attempt unauthorised access to our website or systems.

• Upload malicious code, viruses or harmful software.

• Copy or scrape website content without permission.

• Interfere with website functionality.

• Misuse promotional offers or payment systems.

• Violate the intellectual property rights of Auvyam or third parties.

We reserve the right to take appropriate action against violations of these terms.

15. Customer Reviews and Feedback

Customers may submit reviews, ratings, photographs and suggestions relating to their experience with Auvyam.

By submitting content, you confirm that:

• The content is genuine and accurate to the best of your knowledge.

• You have the right to share the content.

• The content does not violate third-party intellectual property rights.

• The content does not contain unlawful, abusive or misleading material.

You grant Auvyam a non-exclusive, royalty-free licence to display and reproduce submitted content for legitimate website and marketing purposes, subject to applicable privacy and data protection laws.

We reserve the right to moderate or remove content that violates these terms.

Customer reviews will not knowingly be presented as genuine purchasing experiences when they are not authentic.

16. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, shipping partners and external services.

These third parties operate independently and may have their own terms, conditions and privacy policies.

Auvyam does not control third-party websites and is not responsible for their independent content or operations.

Customers should review third-party policies before using their services.

17. Privacy and Personal Information

Auvyam respects customer privacy and takes reasonable measures to protect personal information.

Information may be collected and processed for purposes including:

• Order processing.

• Payment verification.

• Shipping and delivery.

• Customer support.

• Account management.

• Website improvement.

• Marketing communications where appropriately authorised.

Customer information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Privacy Policy:
https://auvyam.com/policies/privacy-policy

18. Disclaimer of Warranties

Auvyam makes reasonable efforts to maintain website availability, functionality and accurate product information.

However, we do not guarantee that the website will always remain uninterrupted, error-free or available.

Nothing in these terms excludes warranties or statutory protections that cannot legally be excluded under applicable Indian law.

19. Limitation of Liability

To the extent permitted under applicable law, Auvyam will not be responsible for indirect or consequential losses resulting from circumstances beyond our reasonable control.

Nothing in this section excludes or limits liability for:

• Fraud or fraudulent misrepresentation.

• Wilful misconduct.

• Product defects or unsafe products where liability is imposed by law.

• Breach of mandatory consumer protection obligations.

• Any other liability that cannot legally be excluded or restricted.

Customers retain all rights and remedies available under applicable laws.

20. Force Majeure

Auvyam will not be considered in breach of these terms for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters.

• Floods and severe weather.

• Fire and other emergencies.

• Government restrictions.

• Transportation disruptions.

• Strikes and labour disputes.

• Internet or infrastructure failures.

• Other unforeseen circumstances.

We will make reasonable efforts to minimise disruptions and fulfil outstanding obligations wherever possible.

21. Suspension or Termination of Access

Auvyam may suspend or restrict website access where necessary due to fraud, security risks, unlawful activities or violations of these terms.

Such restrictions will not affect any customer rights or obligations relating to existing confirmed orders.

22. Changes to These Terms

Auvyam reserves the right to update these Terms & Conditions periodically to reflect changes in business operations, website functionality or applicable laws.

Updated terms will be published on this page with the revised effective date.

Customers are encouraged to review this page periodically.

23. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent consumer authorities and commissions, courts of competent jurisdiction in Mumbai, Maharashtra, shall have jurisdiction over disputes arising from these terms.

Nothing in this section limits any mandatory rights available to consumers under applicable law.

24. Grievance Redressal

Auvyam is committed to addressing customer complaints fairly and transparently.

For any unresolved complaints, order-related disputes or concerns regarding our products and services, please contact our designated Grievance Officer.

Grievance Officer Details

• Name: Mukund

• Designation: Grievance Officer

• Email: info@auvyam.com

• Contact Number: +91 8668990861

• Business Address: 707, 86, Central by Crystal, Andheri Ghatkopar Link Rd, Gangawadi, Ghatkopar West, Mumbai, Maharashtra 400086, India.

We will acknowledge consumer complaints within 48 hours and endeavour to resolve them within the period prescribed under applicable law.

25. Contact Information

For general enquiries, order-related questions, product information, complaints or assistance, please contact:

Auvyam Customer Support

Website: https://auvyam.com
Email: info@auvyam.com
Phone / WhatsApp: +91 8668990861
Business Address: 707, 86, Central by Crystal, Andheri Ghatkopar Link Rd, Gangawadi, Ghatkopar West, Mumbai, Maharashtra 400086, India.

Please mention your order ID when contacting us regarding an existing purchase.

Thank you for choosing Auvyam.

We appreciate your trust and look forward to being part of your journey.

Discover the beauty of nature, one crystal at a time.

Auvyam – Naturally Unique. Always Meaningful.