Shipping policy

Shipping Policy

Brand: Auvyam
Website: https://auvyam.com
Effective Date: 13 November 2026
Last Updated: 13 November 2026

At Auvyam, we are committed to delivering your favourite crystals, gemstones, crystal jewellery and spiritual accessories safely and efficiently.

We understand how important it is to receive your orders in perfect condition. This Shipping Policy explains our order processing, shipping, delivery, tracking and related procedures.

By placing an order on auvyam.com, you agree to the terms outlined in this policy.

1. Order Processing

Once you successfully place an order on our website, you will receive an order confirmation through your registered email address or mobile number, as applicable.

Our team will verify and prepare your order for dispatch.

Order processing includes:

  • Order confirmation and verification.

  • Product availability confirmation.

  • Quality inspection and packaging.

  • Shipping label generation.

  • Handover to the selected courier partner.

Orders are generally processed on business days, excluding Sundays and public holidays.

The estimated dispatch timeline, where available, will be communicated during checkout or through your order confirmation.

Orders may require additional processing time during festive seasons, promotional campaigns or periods of unusually high demand.

2. Shipping Coverage

Auvyam accepts orders for delivery locations that are serviceable through the shipping options available at checkout.

Delivery availability depends on the destination PIN code and courier partner coverage.

Customers can check delivery availability by entering their PIN code during checkout, where this feature is available.

We aim to make our products accessible to customers across eligible delivery locations.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before the customer completes the purchase.

The shipping cost may depend on:

  • Delivery location.

  • Package weight and dimensions.

  • Courier service availability.

  • Applicable shipping arrangements.

  • Promotional offers.

Any free shipping offer will be subject to the terms and conditions displayed on our website or during checkout.

Auvyam will communicate applicable shipping charges before order confirmation. No undisclosed shipping charges will be added after checkout.

4. Estimated Delivery Time

Estimated delivery timelines depend on the customer's location, courier partner and operational conditions.

The expected delivery estimate, where available, will be displayed during checkout or communicated through the order confirmation or shipping notification.

Delivery may take longer due to:

  • Weather conditions and natural events.

  • Courier partner delays.

  • Public holidays and festivals.

  • Transportation or logistical disruptions.

  • Incorrect or incomplete delivery information.

  • Remote or difficult-to-service delivery locations.

  • Other unforeseen circumstances.

Delivery estimates are indicative and are not guaranteed delivery dates unless expressly stated.

If your order is significantly delayed, please contact our customer support team.

5. Order Tracking

Once your order is dispatched, tracking information will be shared through available communication channels.

Depending on the courier partner, you may receive:

  • A shipping confirmation.

  • A tracking number or AWB number.

  • A courier tracking link.

  • Estimated delivery information.

Customers can use the tracking details to monitor shipment progress.

Please allow some time after dispatch for courier tracking information to become active.

For tracking assistance, contact us at info@auvyam.com or +91 8668990861.

6. Shipping and Packaging

At Auvyam, we take special care when packaging crystals, gemstones and jewellery.

Our packaging process is designed to minimise the risk of damage during transportation.

Depending on the product, packaging may include:

  • Protective wrapping.

  • Secure product boxes.

  • Cushioning materials.

  • Protective pouches.

  • Suitable outer shipping packaging.

Packaging materials may vary depending on product size, weight and fragility.

We aim to ensure that your products reach you safely and in the condition described on our website.

7. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information while placing an order.

Please verify the following details before completing checkout:

  • Full name.

  • House or building number.

  • Street and locality.

  • City and state.

  • PIN code.

  • Active mobile number.

If you notice an error in your shipping address, contact us immediately at info@auvyam.com or +91 8668990861.

Address corrections may be possible before dispatch, subject to operational feasibility.

Once an order has been dispatched, changes to the delivery address may not be possible.

Auvyam will make reasonable efforts to assist customers with address-related delivery issues.

8. Failed Delivery Attempts

Our courier partners may attempt delivery at the address provided during checkout.

Delivery may fail due to:

  • Customer unavailability.

  • Incorrect or incomplete delivery address.

  • Incorrect contact information.

  • Customer refusal to accept delivery.

  • Restricted access to the delivery location.

  • Other courier-related circumstances.

Where possible, customers should coordinate directly with the courier partner for redelivery.

If a shipment is returned to Auvyam due to unsuccessful delivery, our support team will contact the customer to discuss the appropriate next steps.

Any additional shipping charges for reshipping, where applicable, will be communicated before the reshipment is arranged.

This provision does not limit customers' rights in cases of courier error or other circumstances for which Auvyam is responsible under applicable law.

9. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and delivery locations.

Where COD is offered:

  • Customers must provide an active mobile number.

  • Customers should keep the required payment amount ready.

  • Orders may be subject to additional verification.

  • COD availability depends on courier partner and PIN code serviceability.

COD orders will be processed according to the payment and delivery instructions displayed during checkout.

10. Damaged Packages or Missing Items

We take appropriate precautions to ensure products are packed securely before dispatch.

However, if your order arrives damaged, incomplete or with an incorrect product, please contact us preferably within 48 hours of delivery.

Please share:

  1. Your order ID.

  2. Clear photographs of the received product.

  3. Photographs of the outer packaging.

  4. Shipping label photographs.

  5. An unboxing video, if available.

An unboxing video is useful for investigation but is not an absolute requirement for a valid complaint.

Our team will review the issue and arrange an appropriate resolution, which may include a replacement or refund.

For confirmed damaged, defective or incorrectly supplied products, Auvyam will bear applicable return shipping costs.

For further information, please refer to our Refund, Return & Cancellation Policy.

11. Delayed, Lost or Undelivered Shipments

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will coordinate with the courier partner to investigate the shipment.

In situations where:

  • The shipment is confirmed lost.

  • The package cannot be located.

  • The courier partner confirms non-delivery.

  • The order cannot be successfully delivered.

Auvyam will provide an appropriate resolution, including a replacement or refund, as applicable.

If the tracking status shows that your order has been delivered but you have not received it, please notify us promptly so that we can investigate the matter.

12. International Shipping

International delivery availability, where offered, will be indicated during checkout.

International orders may be subject to:

  • Customs duties.

  • Import taxes.

  • Customs clearance charges.

  • Destination-country regulations.

  • Additional documentation requirements.

Any applicable charges or requirements will be communicated where known and available before purchase.

Customers are responsible for applicable import duties and taxes unless expressly stated otherwise during checkout.

International shipments may require additional transit and customs clearance time.

13. Order Cancellation and Shipping

Customers may request cancellation before an order is dispatched.

Once an order has been handed over to the courier partner, cancellation through the pre-dispatch process may no longer be possible.

For eligible cancellations, refunds will be processed according to our Refund, Return & Cancellation Policy.

If a shipment cannot be delivered or is returned to our facility, our customer support team will coordinate the appropriate resolution.

14. Customer Responsibilities

Customers are requested to:

  • Provide complete and accurate delivery information.

  • Provide an active mobile number.

  • Monitor order tracking information.

  • Cooperate with courier partners when delivery assistance is required.

  • Report damaged or missing items promptly.

  • Follow applicable delivery instructions.

15. Contact Us

For shipping-related questions, order tracking, delivery assistance or complaints, please contact our customer support team.

Auvyam Customer Support

Website: https://auvyam.com
Email: info@auvyam.com
Phone / WhatsApp: +91 8668990861

Business Address:

707, 86, Central by Crystal,
Andheri Ghatkopar Link Rd, Gangawadi,
Ghatkopar West, Mumbai,
Maharashtra 400086, India.

Please mention your order ID in all order-related communications.

16. Policy Updates

Auvyam reserves the right to modify or update this Shipping Policy periodically to reflect changes in shipping arrangements, courier services, operational procedures and applicable laws.

Any updated policy will be published on this page with the revised effective date.

Customers are encouraged to review this policy periodically.

Thank you for shopping with Auvyam.

We appreciate your trust and are committed to making every delivery a pleasant experience.

Discover the beauty of nature, one crystal at a time.

Auvyam – Naturally Unique. Always Meaningful.